REFUND POLICY
Jewelry Candles, LLC Satisfaction Guarantee
This site is intended for residents of the United States.
Jewelry Candles, LLC is committed to providing high-quality products and exceptional customer satisfaction. If, for any reason, you are not satisfied with a Jewelry Candles product that you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement within 60 days of the purchase date.
Please note that our satisfaction guarantee is not applicable to products purchased from unauthorized sellers or unauthorized websites. We cannot control the quality of products sold by unauthorized sources. The guarantee is limited to original, end-user purchasers within the United States.
How to Claim the Guarantee
To submit a guarantee request, please contact us at 1-800-513-1675 and provide information about where and when you purchased the product. You may be asked to provide proof of purchase, submit photos of the product or its packaging, or provide additional information to assist us in processing your request. In some cases, you may need to mail the product back to Jewelry Candles, LLC. Please note that you will be responsible for any costs incurred in mailing the product and providing proof of purchase.
Guarantee Guidelines
Jewelry Candles, LLC reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at our discretion, particularly in cases of suspected fraud or abuse of the satisfaction guarantee. We may also amend or terminate the satisfaction guarantee without prior notice.
If you have any questions regarding the authorized sellers of Jewelry Candles products, please contact us at 1-800-513-1675